Return and Refund Policy

Effective Date: 15th December 2024 

Thank you for shopping at Viral Fashion! We aim to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, our return and refund policy offers a clear and convenient process for returning items.

Eligibility for Returns

• Timeframe: Items must be returned within 14 days of receiving your order.
• Condition: Products must be:
• Unused, unwashed, and in their original condition.
• Complete with all tags, labels, and packaging intact.
• Exclusions: Certain items, such as undergarments, swimwear, and final sale items, are non-returnable unless defective or damaged.

Return Methods

• Mail Returns:
• Pack the items securely to avoid damage during transit.
• Include a copy of the receipt or proof of purchase.
• Customers are responsible for return shipping fees unless the product is defective or the wrong item was sent.

Refund Process

• Refund Timeline: Once your return is received and inspected, we will process your refund within 7 business days.
• Refund Method: Refunds will be issued to the original payment method. If the original payment method is unavailable, store credit will be provided.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchanges

• Exchanges are processed as a new order. To exchange an item, initiate a return for the unwanted item and place a new order for the desired product.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately at shop@viralfashion.com with details and photos of the issue.
• We will provide a replacement, refund, or store credit at no additional cost.

Contact Us

For any questions or assistance, please reach out to us:

• Email: shop@viralfashion.com
• Phone: +35679511115